Fix execution

You approve. The platform applies.

Connect WordPress, Shopify, Facebook and Instagram: approved fixes are written to the page or the channel, the published page is re-read and the effect is measured on the same questions. Every change can be undone for 30 days.

The “Where to act” panel: the site’s pages with the points to do, the status of the text and the writing mode.
Demo data · Northstar Audio

The problem

The work stops at the last mile.

The proposal is ready, the text is right, but it stays in a document. Copy and paste introduces errors, nobody remembers what went out and when, and the check never starts.

The owner of a small online shop, holding an orange jumper, is about to publish the corrected product page on his laptop. AI-generated scene.
AI-generated image · Illustrative scene

Texts stuck in draft

The most useful interventions wait weeks for someone who can publish.

Errors in the hand-off

A copy and paste drops a line, or publishes the wrong version.

No trail

What was there before? Who approved? Without a receipt, nobody knows.

The cycle On request

Six states, from suggestion to outcome.

Every change goes through the same cycle, on the site as on a social channel. Whoever follows it always sees where it stands, and no state is skipped.

Proposed

The item, with the text and the fact it comes from.

Approved

A person with the permission accepts it, on that version.

Applied

The platform writes to the connection, with the service’s receipt.

Re-read

The published page is read again and compared sentence by sentence.

Under observation

Four observations on the same questions, against the control questions.

Outcome

Improved, unchanged or worse, with the 95% interval.

Three modes On request

You choose how much to delegate.

The mode is chosen per connection and applies to every point that ends up there. The default is with approval. Manual mode is included in every plan, approval mode in Monitor, Advanced and Enterprise, automatic mode only in Enterprise. Theme, menus and code are never written: those points go to your team as a ticket.

The Integrations panel explaining the change cycle and the three writing modes: manual, with approval, automatic low risk.
Demo data · Northstar Audio

Manual

You copy the ready text and publish it yourself. We re-read the page and follow the effect as for the other modes.

With approval

A person approves each change, then the platform applies it. Whoever wrote the proposal does not approve it alone.

Automatic, low risk

Only with the Enterprise plan and only for three change types declared safe, within a cap and a time window. Off by default: the owner switches it on, one connection at a time. Never on social media.

Automatic mode On request

Few changes, always reversible.

Automatic mode, included only in the Enterprise plan, does not write new text. It applies only values that come from a source or an already approved fact, within strict, declared limits. New text, prices, availability, theme, menus and code always stay out.

The rules of the automatic mode
RuleHow it worksWhat it is for
Three closed typesUpdate date, structured data composed from approved facts and the catalogue, a correction with an already approved sentenceNo new text goes out without a person
Daily capAt most 5 changes a day per connection; beyond the cap the change waits for the next dayAn error doesn’t multiply
Time windowMonday to Friday, 9 am to 6 pm, in the workspace time zoneEvery change arrives when the team can see it
UndoThe previous version is kept: you go back with one click for 30 daysEvery write is reversible
LogWho, what, where, when, version before and after, service receipt, re-read outcomeEvery change can be reconstructed
Pause everythingOne command stops every write, automatic or approved; reads continueControl stays with the owner

The connections On request

What each connection can write.

For each service you know what it can do and what it never does. Each change is undone the service’s way: previous revision, kept value, removed post. The permission required is always the narrowest the service offers: a broader permission is refused.

Write connections
ConnectionCan writeNever writes
WordPressAn approved passage, an FAQ entry, structured data, the date; a new page always with approvalTheme, menus, plugins, users
ShopifyProduct descriptions, information pages, metafields for structured dataPrices, stock, orders, customers, theme
Webflow and ContentfulOne field of an item or entry, publishing only thatStructure, models, other spaces
Facebook and InstagramAn approved post on owned channels, the approved reply to a commentAds, spend, private messages
Google Merchant CenterThe file with corrected attributes, to uploadPrice and availability
TicketThe item, the proposed text and the receipt, for anything touching theme or codeNo public change
The WordPress connection card: what it can write, what it never writes, the minimum permission and how a change is undone.
Demo data · Northstar Audio

After publication

Done doesn’t mean it works.

The re-read page says the change is there. Whether it works is shown by the answers, on the same questions, compared with those nobody touched and with the previous period. Pages changed in the last 90 days are re-read at every observation: if the change disappears, you get an alert.

Two different pieces of evidence after publication

What re-reading the page says and what the following answers say, with the basis of each piece of evidence and what neither of them proves.

EvidenceWhat it saysWhat it does not say
Page re-readThe approved text is published and readable.That assistants’ answers have changed.
Answers to the same questionsWhether the description moved more than on the control questions.That the cause is that change alone.
Re-reading within 90 daysWhether the change is still in place.Why someone removed it, if it is missing.

Security

The keys stay yours.

Writing to a site is a responsibility. These rules apply to every connection, present and future.

Encrypted keys

Tokens live only encrypted on the server and never appear in clear text, not even to you.

Writes from the server

A write starts only after a recorded approval, or within the rules of the automatic mode.

Permissions by role

Undoing and pausing belong to whoever has publishing permission.

Undoing is a write

Undoing also has a receipt and a re-read. If the page changed in the meantime, it stops and says so.

What we don’t do

The things that stay out.

Reliable execution is also recognised by what it refuses to do. These choices are written in code, not in good intentions.

New text automatically

New text always goes through a person who approves it.

Different versions for bots

No pages reserved for crawlers: the change is the same for people and bots.

Promised effects

No result announced in advance: it is measured afterwards, on the same questions.

Frequently asked questions

Frequently asked questions about fix execution.

What the platform writes and never writes, how you undo a change, what happens if you edit the page in the meantime and which permissions are needed.

Does the platform publish new text on its own?

No. New text always goes through an approval. Only three low-risk change types go out automatically, reusing values already approved or taken from the catalogue.

Can I undo a change?

Yes, with one click, for 30 days. The previous version is kept; undoing also has its receipt and its re-read.

What happens if I edit the page in the meantime?

Undoing compares the page with the version we wrote: if it has changed, it stops and says so, instead of overwriting your work.

Do Facebook and Instagram go automatic?

No. On social channels every output goes through a person who approves it.

Do I have to give administrator access?

No. We ask for the narrowest permission the service offers: an application password for WordPress, only pages and products for Shopify.

Related paths

Each feature answers a specific question. From here you move on to related features, to the methodology behind their measures and to help for using them in everyday work.

From question to action

How TrustInsider works in six steps: brand, questions, quote, evidence, page-by-page intervention and a check on the same questions.

Read

Find the right answer

Help with access, credits, collections, integrations and data: guides, FAQs, the site assistant and support requests from your workspace.

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Fix execution: approved changes, applied | TrustInsider