Access
Check the workspace, role and destination you are trying to open.
Support
A simpler next step.
Support resources distinguish questions about the method, workspace use and data management. Each path leads to the relevant explanation, avoiding treating a coverage gap as user error.
What you get
Find the relevant explanation.
The path depends on the question. FAQs explain availability, the assistant’s role and the nature of public profiles; guides explore metric interpretation, while the methodology explains sampling and source rights. To examine the interface before conducting an analysis, the guided walkthrough presents definitions and interpretation criteria.
- FAQ: product questions
- Guides: reading results
- Method: understanding the basis
What you get
Access and private work.
Sign in with your account and check the selected workspace. Your role, permissions and available sources determine which information you can view. If content is not visible, first check the workspace context and permissions, then source availability and the selected period.
- Check the workspace
- Check your role
- Check source access
Finding your way
Pick up from the right place.
To find a useful answer, first identify the step you are at: accessing the workspace, connecting a source, interpreting a result or reviewing a plan.
The context to retain depends on the problem. A result needs its period and source; a proposal needs evidence and a version; access needs the intended role. Messages should not ask you to copy credentials into chat or share confidential data outside authorised channels.
Data
Check coverage, the latest collection and the status of the relevant source.
Decisions
Tracing the approved version helps distinguish a proposal from an action.
Interpreting results
Missing data needs context.
An empty chart may be caused by the period, a source that is not enabled or a lack of valid observations. These cases require different explanations.
Before repeating a collection, check the stated cause and selected scope. An access error does not prove that no mentions exist; a sample with no results does not demonstrate a negative reputation. The following guide helps you prepare a specific issue report.
| Situation | First check | Information to retain |
|---|---|---|
| Chart without data | Period and source status. | Selected view and time window. |
| Unexpected result | Brand identity and sample criteria. | Observation reference. |
| Action not carried out | Proposal status and authorisation. | Recorded version and decision. |
Related paths
Choose your next step.
Check your brand’s presence, compare results or choose content improvements: continue with the feature you need.
Questions about TrustInsider
Answers about TrustInsider: sources, the AI assistant, service availability, public profiles and the distinction between analysis and action.
ReadFrom question to action
From the question to checking the outcome: context, sources, hypotheses and action plans in the TrustInsider analytical workflow.
ReadTalk to our team
Brands, objectives, markets and sources: prepare the information needed to define your analytical workflow with TrustInsider.
ReadRights, corrections and disputes
Corrections, disputes and data rights: criteria for a verifiable report and continuity of existing processes.
Read