How it works

Enter your brand. Read the results. Choose what to improve.

Start with a clear question, examine the available evidence and choose an action whose outcome you can assess.

AI Reputation ManagerWorkflow

Your brand · plans and responsibilities

PlanEvidenceVerification

From evidence to review

  1. To review

    Check the cited source

    Compare the cited information with current documentation.

    Product
  2. Draft

    Clarify compatibility

    Prepare an update with references and reasons for the changes.

    Marketing
  3. Awaiting approval

    Define the follow-up check

    Agree on a period and sample for reviewing answers after the action.

    Brand owner

A saved proposal remains distinct from an action carried out. Approval applies to the version reviewed and the owner’s permissions.

What you get

The assistant and evidence in one workflow

The intended workflow puts the assistant at the centre while keeping the dashboard available for direct data exploration. A useful answer identifies its sources, separates observations from hypotheses and makes gaps visible. The person remains responsible for deciding the next step.

A path to follow. A decision to check.
  1. Define the question

    Identify the brand, topic and period that require a decision.

  2. Examine the evidence

    Read the sources and context, separating confirmed observations from missing information.

  3. Choose an action

    Assess a proposal, assign an owner and define the approvals required.

  4. Check the follow-up

    Compare consistent periods and samples while retaining alternative explanations for change.

What you get

What do we want to understand?

The scope of analysis starts with the identity of the brand, product or service. Aliases, domains and context distinguish the intended subject from companies or products with similar names. The sample is then defined by country, language and period, applying the same criteria to competitors. This makes the comparison interpretable.

Reading path
  1. Identify your brand
  2. Define market and period
  3. Choose a relevant comparison

What you get

Which evidence supports this interpretation?

Verification connects each conclusion to its sources, dates and actual coverage, distinguishing independent content from reproductions of the same material. The context remains available to inspect. A mention does not imply a recommendation, while sentiment describes an expressed attitude rather than proving a fact. Small samples or missing sources limit the conclusions that can be drawn.

Information context
  1. Original document
  2. Attribution and date
  3. Interpretation to verify

What you get

How do we act, and how do we check the outcome?

Describe the problem, evidence and an explicit hypothesis. Choose an owner, steps, a review date and a measurable outcome. Saving or approving the plan does not execute it. External actions require separate authorisation; subsequent results must be compared on consistent terms without assuming cause and effect.

Reading path
  1. Describe the hypothesis
  2. Define the check
  3. Compare the observed outcome

The starting point

A question, with its context.

Enter your brand name or domain in the assistant and choose what you want to know. Start with your presence in AI answers, search results or collected mentions. After signing in, confirm the brand and context you want to work on.

Your brand, market, language and period make the question precise. The AI panel gathers the needs to observe, separating category, comparison and verification questions. Conversation monitoring instead defines names, products and relevance criteria. Both require usable sources and an explicit scope before conclusions can be drawn.

Define the objective

Choose a practical decision and the context in which it needs to be made.

Define the sources

Specify the engines, channels, languages and time period available for that question.

Keep a reference point

Record a baseline before changing content or processes.

The analytical workflow

From question to evidence.

For an AI check, choose your customers’ questions and read answers from the enabled models. The detail shows your brand name, identified competitors and exposed sources. A citation takes you to the URL to examine before preparing an update.

A summary connects statements to the available material and separates observations from hypotheses. When an AI engine does not disclose sources, that limitation remains visible. An article, review and generated answer retain their own provenance: a shared analysis does not make them equivalent data.

From your team’s need to the material to examine
QuestionRelevant materialNext step
How do AI assistants describe us?Panel answers, model, collection method and disclosed citations.Check the accuracy and sources of the descriptions.
What do people find when they search for us?Google and Bing results for defined queries and markets.Examine relevant pages and information gaps.
What experiences do customers describe?Usable conversations and reviews, organised by topic.Distinguish recurring patterns, individual episodes and causes to investigate.
What changed after the action?Evidence of the work and new, comparable observations.Separate completion of the work from the measured result.

See how the assistant guides you.

Illustrative screens featuring Northstar Audio, a fictional brand. These are not results from a real analysis.

Follow the three screens: from your first visit to a question about selected data in the workspace.

1. Enter your brand

You can start from any page on the website. The assistant asks for your brand name or domain, goal and market: you reach sign-in with a clearly defined request.

Illustrative screen
trustinsider

Let’s start with your brand.

What is your brand?

Northstar Audio

2. Sign in and confirm the context

After signing in, choose the workspace and confirm the brand. Open the tools for your goal, select available sources and review the cost before starting a collection.

Illustrative screen
trustinsider

The next step for your brand.

Example brand
Northstar Audio
Selected goal
Presence in AI answers
Selected market
Italy

Sign in or create an account to pick up these choices. We’ll guide you through the available sources and show the credits required before you confirm an analysis.

3. Ask about the selected data

Select a group of AI answers or relevant evidence and open the assistant. For AI answers, the assistant compares sample measures; the original text remains available in the results.

Illustrative screen
trustinsider

Example context: Northstar Audio · selected AI answers

Which samples should we examine more closely?

Example answer, not generated live

Start with samples where the brand is not mentioned. Open the original answers and check which competitors and pages are cited. This comparison helps you choose which information to investigate before changing the website.

From analysis to the team’s work

You can request an action proposal for selected, reviewed mentions. Review its goal and activities before saving it to the plan: the proposal does not edit or publish your website content.

Decision and follow-up

Every proposal has an owner.

The operational plan connects the issue, evidence, suggested action and verification criteria. Your team can review the proposal, assign the work and decide when to check the outcome.

Approving a draft does not mean publishing it or sending it to third parties. External activities require specific permissions and confirmations. Calendars and reminders organise the follow-up; a collection can only start with a qualified provider and valid authorisation. A deadline alone does not authorise access to new sources or external spending.

Reading path
  1. Proposal to review
  2. Owner and authorisation
  3. Task with a documented outcome

Related paths

Check your brand’s presence, compare results or choose content improvements: continue with the feature you need.

Find the right answer

Find guides, FAQs and methodology to clarify indicators, coverage and access, with dedicated routes for data requests.

Read
From question to action · trustinsider