Use Reputation: opinions and claims to check

Section 1

From the summary to individual mentions

Summary and Mentions and tools separate reading reputation from working on its content. The selected period stays the same when you switch tabs.

The recent-mentions preview is not the complete list. Browse its pages to find a source; consulting content does not start a new collection.

1. Read Summary to compare tone, sources and trends for the period.
2. Open Mentions and tools for content and the controls allowed by your role.
3. Use pagination in the complete list: the total covers all available rows, not only the visible ones.

Section 2

Read the opinion in context

Tone summarises the collected content, not everyone who knows your brand. Open the source to understand which product, event or aspect a statement concerns.

1. Check the period and originating collection.
2. Open the content and distinguish opinion, reported experience and verifiable claim.
3. For a correction, compare the claim with approved facts and open a proposal if you have permission.

Section 3

Choose a proportionate response

Criticism is not automatically an error to correct. A factual statement may require checking and a documented response. A proposal still needs review and approval; it does not remove someone else’s content.