Public service information
- Responsible authority
- The name of the authority and the territory where the procedure applies
- Office and contact
- Current location and access arrangements
- Procedure document
- Current version and reference to the act
Local government
Municipalities: correct procedures, offices and addresses for residents
People seeking a municipal service need the correct procedure, office and address. Help communications and service teams read AI answers about your municipality, compare them with approved information and choose which official page to clarify.
The resident’s question
Which procedure is described for your municipality?
Similar requirements do not make two authorities’ procedures identical. Read which municipality, service and document appear in the answer and compare them with the relevant official page; the service owner decides what needs correcting or clarifying.
Authority, office and procedure version are separate references, to be checked one by one against official sources.
The office to reach
Address and source help route an enquiry.
An office may remain at its old address in an external listing after moving. Compare the exposed source with the authority’s reference; if the official website is absent, inspect cited pages before choosing editorial work.
For the illustrative move, the authority updates its own pages and requests changes elsewhere. For an uncited site, page audits and authorised crawler logs provide separate checks: accessibility and visits do not guarantee citation.
For municipal services
Questions about your municipality’s information.
The reference is the correct public procedure, not an individual case. Define what to observe and who approves corrections with the responsible teams, retaining documents and accountability.
Must I upload residents’ case data?
No. Use public service information and documented references for this check. Do not put personal data or confidential case details into monitoring questions.
Will a page visited by a crawler be cited by AI?
Not necessarily. Accessibility, log visits and answer citations are different observations, each with its own sources and bases.
Does proposed wording automatically become official information?
No. The responsible officer checks content, act and version; publication follows the authority’s process and required permissions.
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