User manual for the private area
Find the steps to run checks, read results and use your workspace tools, with examples and practical checks before making a decision.
ReadUser manual
Use Search intents: questions grouped by need
Group questions by need and find where a person receives an incomplete answer. For each intent you see the associated questions and, side by side, search, site answers, AI presence and trust.
Section 1
Check which questions make up the need
The reading uses questions from the approved panel and proposed or declared intents. Check unassigned questions too: incomplete grouping can hide a need.
- Open an intent and read its associated questions.
- Check that the grouping reflects the need; edit the declaration only if authorised.
- Read search, site answers, AI presence and trust separately, then explore the weaker dimension.
Section 2
Find the point to improve
The dimensions sit alongside one another: they are not mandatory stages or an observed purchase journey. When a reading is missing, check the questions, observations and declared terms needed for that dimension.
Open both sets of evidence before choosing an intervention.
Related paths
Search intents: from the need to the page to improve.
Definitions, FAQs, guides and methodology: from here you reach the material you need to read the results and explain them to your team in the same words.
From question to action
Learn how to use TrustInsider: choose the brand and the questions, read the collected answers, update your content and compare the results.
ReadA transparent method, not a black box
How every TrustInsider measure is built: sampling of AI answers, sources and rights, index calculation and declared limits.
ReadFind the right answer
Help with access, credits, collections, integrations and data: guides, FAQs, the site assistant and support requests from your workspace.
Read